All shipments are secured and insured. All shipments are handled by UPS.
With our reliable services -both local and international-, we look forward to serving you in accordance with your expectations in providing this service, so we hope to provide us with a clear address to ensure quick delivery. The address should include the building number, villa or apartment number in addition to the street name, city and postal code.
The “home delivery” service is “door to door” service in most cases, but we apologize for not applying this service in some cases due to difficulty of delivering to remote areas or due to some local laws. In agreement with UPS – our delivery partners – we reserve the right not to deliver the order to a person under 18 years upon delivery of the product.
Shipping charges for home delivery are calculated according to the selected shipping plan plus the weight and / or size and dimensions of the product to be delivered. In case of failure to deliver the requested merchandise and it is the result of an error by you (including but not limited to – typing the wrong address, typing an incorrect name) in which case additional charges will apply to you to resend the request.
All local shipments from LUSTRO are free of charge. International shipping cost will be calculated at checkout.
Shipping to all regions in Saudi Arabia takes 1-3 business days.
Shipping to all gulf countries takes 3-5 business days.
Shipping worldwide takes up to 7 business days.