Loyalty Cards

What are Loyalty Points?

They are the points the customer earns for his purchase from LUSTRO’s branches.

How are Loyalty Points calculated?

When you purchase items from LUSTRO, Loyalty Points will be added to your balance at a rate of 3.33% of the purchase amount. (Excluding tax)

Loyalty Points value

Each of your points is worth one Riyal, which you can redeem for purchases from LUSTRO.

Do Loyalty Points expire?

No, they don’t expire.

How to redeem Loyalty Points on the website?

You can contact LUSTRO via e-mail, send your name and mobile number, and you will be contacted within 3 working days to provide you with the discount code, which will be used on the website ONLY to redeem your points.

What are Loyalty Cards?

If your purchases from LUSTRO reach a certain limit, you will get a Loyalty Card, as follows:

  • Silver Card: If your purchases reach 150,000 Riyals, you will get a silver card that entitles you to a 15% discount on your future purchases, in addition to your points deduction. (Excluding tax)
  • Golden Card: If your purchases reach 300,000 Riyals, you will get a golden card that entitles you to a 20% discount on your future purchases, in addition to your points deduction. (Excluding tax)
  • Black Card: If your purchases reach 500,000 Riyals, you will get a black card that entitles you to a 25% discount on your future purchases, in addition to your points deduction. (Excluding tax)

Promotion periods

During promotion periods, you cannot redeem Loyalty Points, unless you hold a Loyalty Card.
If you have a Loyalty Card, you can choose one of the following options:

  • You get your card discount, in addition to deducting points from your account.
  • Or the promotion discount rate.

Minimum and maximum monthly redemption for Loyalty Points

The customer can benefit from the points at a minimum rate of 500 points or its multiples, up to a maximum of 5000 points per month.