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Loyalty Cards

Value of the Loyalty points

• Each of your points is worth one Riyal, which you can redeem for purchases from LUSTRO.

Modifications and Termination

• The Company reserves the right to modify, suspend, or terminate the Loyalty Points Scheme or any part of it at any time without prior notice.
• In the event of termination, all accumulated but unredeemed points will be forfeited.

Expiry of Points

  • Loyalty points are valid for 12 months from the date of invoice.
  • Expired points cannot be reinstated, and Lustro is not liable for any loss of points due to expiration.

Monthly Limits

  • The maximum redemption of loyalty points in a month is 5000 points.

Redemption of Loyalty Points

  • Customers may redeem their loyalty points for discounts on future purchases.
  • The minimum points eligible for redemption is 500 points, or its multiples.
  • The redemption rate is a maximum of 25% of the total invoice amount up to a maximum of 5000 points per invoice.
  • Loyalty points cannot be exchanged for cash and are non-transferable.

Earning Loyalty Points:

  • Customers can earn loyalty points on eligible purchases at a rate of 2 point for every 100 Riyals spent.

By participating in the LUSTRO Loyalty Levels program, customers acknowledge and agree to abide by these terms and conditions. LUSTRO reserves the right to modify or terminate the Loyalty Levels program at its discretion, with any changes becoming effective immediately and communicated to customers through appropriate channels.

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